Privacy Policy

Effective Date: 1st March 2026

ReachOutOwner (“Company”, “we”, “us”, “our”) operates a QR-based safety and contact protection platform that enables secure communication between asset owners and third parties without exposing personal phone numbers.

We are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable Indian regulations.

1. Personal Data We Collect

We may collect the following categories of data:

Full name
Mobile phone number
Email address
Shipping address
Payment transaction metadata (processed securely via Paytm)
QR asset registration details
QR scan logs (timestamp, issue category selected)
Owner response logs
Device and IP metadata for security purposes

We do not publicly display your personal phone number when a QR is scanned.

2. Purpose of Processing

Your data is processed strictly for:

Activating QR protection services
Sending WhatsApp alerts and missed call notifications
Enabling secure one-time reply communication
Processing payments and subscription renewals
Shipping physical QR stickers
Customer support and dispute resolution
Fraud prevention and abuse detection
Compliance with legal obligations

3. Legal Basis

Processing is based on:

Your explicit consent
Performance of service contract
Compliance with legal obligations
Legitimate interest in platform security

4. Data Sharing

We may share limited personal data with:

Payment gateway providers (Paytm)
Messaging service providers (WhatsApp Business API partners)
Telecom operators (for missed call infrastructure)
Shipping and logistics partners
Cloud hosting providers

We do not sell, rent, or trade personal data.

5. Data Retention

Personal data is retained during the active subscription period and as required by applicable law. Expired QR logs may be archived securely for audit and compliance purposes.

6. User Rights Under DPDP Act

You have the right to:

Access your personal data
Request correction
Request deletion
Withdraw consent
Nominate another individual to exercise rights

To exercise your rights, contact: support@reachoutowner.com

7. Security Measures

We implement:

HTTPS encryption
Secure token-based QR system
Access control mechanisms
Database security controls
Session authentication
Periodic security review

8. Grievance Officer

In compliance with Indian law:

Name: Ankit Malpani
Designation: Founder
Email: support@reachoutowner.com
Response Timeline: Within 7 working days

9. Updates to Policy

We may update this policy periodically. Continued use of our services implies acceptance of updated terms.

10. Company Information

ReachOutOwner
Prisha Entertainment Private Limited
Jaipur, Rajasthan
India
Email: support@reachoutowner.com